PURE CLOUD SERVICES A-LA-CARTE

Fuzer FAQ's

The Pure Cloud 'A-La-Carte' offer is based upon the standard Pure Cloud service with extra functionalities on top: other phones, 'a la carte' integrations, 'a la carte' maintenance scheme, etc...

Pure Cloud is an end to end cloud service that serves as a replacement for a traditional on premises PBX/Telephony solution and much more. It adds mobile UC services(FMU, chat, screen-sharing, video, ..), automates ordering, number portability, the deployment, update, upgrades & other provisioning processes. It is targeted on companies looking for true mobile UC services :

Thanks to the Fix-Mobile unification (FMU), you benefit from the best possible integration between your mobile phone and your company telephony solution. You can show the same number for both your fix and mobile calls. FMU users can benefit from 2 modes:
  • the Corporate mode : to place internal and external calls from your mobile phone, while only showing your internal extension or your fix number to the called contact. In this mode, your mobile voicemail is replaced by your corporate (fix) voicemail.This service allows to unify your fix AND mobile number on ONE device only.
  • the Private mode : within this mode, the mobile phone is disconnected from the company telephony system and works as a standard mobile phone.

Also with Pure Cloud, you benefit from an Extended Mobility over the Internet and mobile networks. You stay reachable anytime, anywhere, thanks to the complete integration of your entire telecommunication environment: own cloud-based PBX, fix numbers, SIM cards and a unique web based collaboration tool: Connect Me (softphone, chat, video, screen-sharing).

Standard Pure Cloud services offer the highest security & redundancy, as each company gets the service delivered through the use of a dedicated & virtualized instance (= own database + own service template). Compared to a shared cloud solutions as usually delivered by our competitors, this multi-instance architecture provides, besides a much better security, also the flexibility to do integrations (dedicated APIs with our CRM,..), offers additional functionalities, a la carte maintenance scheme, etc ...

Solution Specifications

Please invite us for a meeting to get a more detailed explanation & demonstration of the Pure Cloud 'A-La-Carte' solution. Thanks for sending a email to sales@fuzer.net or contact us through +32 2 788 74 30.

Pure Cloud A-La-Carte - items

Reference Name Comment
F2111 Pure Cloud A-La-Carte Activation (New Installation)  
F2129 Migration from Pure Cloud to Pure Cloud A-La-Carte  
F2301 Call Recording Activation for Pure Cloud FAQ
F2305 5 additional recording channels for 5 to 25 users (250 recording hours)
F2310 10 additional recording channels for 10 to 60 users (500 recording hours)
F2340 40 additional recording channels for 40 to 250 users (2000 recording hours)

Pure Cloud A-La-Carte or Hybrid Cloud - items

Reference Name Comment
F2121 SMP Administration Access  
XCR006 SMP Basic Admin. Training 1/2 day (excl travel)  
F2081 Supported SNOM M9 for Pure Cloud - over IP/VPN End of Sales
F2085 Supported GIGASET N510 Base Station for Pure Cloud - over IP/VPN  
F2083 Supported GIGASET R650H Dect for Pure Cloud - over IP/VPN  
F2098 Supported Algo 8180 - Loud Ringer & Voice Pager - over IP/VPN  
F2096 Supported Algo 1186 - Horn Speaker Requires F2098 - Algo 8180
F2137 Generic SIP Phone Resources activation - over IP-VPN Requires F2121 - SMP Admin Access
F2125 Customized Call Flow (per working hour)  
F2135 Ad-hoc Reports on Queues (per working hour)  
F2127 Connect Me mobile application for iOS or Android (beta version)  
F2401 Call Center real-time supervision - Activation See specifications - Not available on Edge appliance with Hybrid Cloud
F2410 Call Center - package of 10 KPI licenses Max 20 packages per Core appliance in case of Hybrid Cloud
F2133 Exchange and Outlook Calendar Integration Outlook Calendar integration - Service Description
F2134 Efficy CRM integration Efficy CRM integration
F2131 Other Requests  

Third-party SIP phone/doorphone/softphone integration

All the following items are required to connect a 3rd-party SIP phone/doorphone/softphone to Pure Cloud A-La-Carte (or Hybrid Cloud):
  • F20002 - Site Architecture - Pure Cloud over VPN or Hybrid Cloud
  • F2111 - Pure Cloud A-La-Carte Activation (New Installation)
    or F2129 - From Pure Cloud to Pure Cloud A-La-Carte migration
    or F4005 - Hybrid Cloud on customer premises - Project Activation
    or F4001 - Hybrid Cloud wih Fix Number Hosting - Project Activation
    or F4003 - Hybrid Cloud wih Fix & Mobile Number Hosting - Project Activation
  • F2121 - SMP Administration Access
  • F2137 - Generic SIP Phone Resources activation
  • A valid user license (F10072, F10073, F10071, F3007, F4011, F4013, F4321) to connect a fix phone: one user licence is required per phone.

Limitations:
  • No support is provided by Destiny on 3rd-party device.
  • Only G.711A audio codec is supported.

Procedure:

ESPA444 gateway integration

All the following items are required to connect a 3rd-party alarm system to Pure Cloud A-La-Carte (or Hybrid Cloud) via an ESPA44 Gateway:
  • F20002 - Site Architecture - Pure Cloud over VPN or Hybrid Cloud
  • F2111 - Pure Cloud A-La-Carte Activation (New Installation)
    or F2129 - From Pure Cloud to Pure Cloud A-La-Carte migration
    or F4005 - Hybrid Cloud on customer premises - Project Activation
    or F4001 - Hybrid Cloud wih Fix Number Hosting - Project Activation
    or F4003 - Hybrid Cloud wih Fix & Mobile Number Hosting - Project Activation

  • XAG007 - ESPA444 Gateway on Mobicall appliance with 1 ESPA444 interface
  • On-site installation of the appliance and basic connectivity test with one nurse call (or alarm) system: at least 4 hours
  • Project management and call flow configuration: time and material: at least 8 hours for the first ESPA444 interface
  • Software maintenance: 10% per year
  • Hardware maintenance: 1 year warranty based on RMA procedure

Limitations:
  • The Configuration of the nurse call or alarm systems during integration tests is under customer responsibility
  • The Serial cable to connect the alarm system to the Mobicall appliance (DB9 serial port) is under customer responsibility

Option:
  • XAG008 - License for 1 additional ESPA444 interface

Technical Proposal:

End User Documentation

Marketing & Sales Documentation

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