FREQUENTLY ASKED QUESTIONS

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Destiny Services

Service Description Documentation
PureCloud / Smart Mobile Plus Fix & Mobile Services EN (**)
Pure Mobile / SmartMobile Plus - Mobile Mobile only service EN - NL - FR
Connect me Telephony, Chat, Video,... EN - NL - FR
Call recording (*) Call recording option above the PureCloud solution EN - NL - FR
Call Center Real-time Supervision (*) Call Center dashboard option above PureCloud solution EN - NL - FR

(*) ConnectMe Web Application is delivered in the standard package but call recording and Call Center Real Time Supervision are installed on project base.

(**) Old version (EN-NL-FR)

Administration Platform

Application Description link to the application Release Note
Fleet Manager This application is used to order new PureCloud System and gather information during the project phase link link
Service Portal This application allow you to have a view on your invoice, your consumption and support credit link  
Pure Cloud Admin Platform This application is used by to manage your PureCloud telephony system link  

Supported Devices & additional services

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Third Party Integration

Standard Integration
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Project Based Integration
CRM Productivity Suite Healthcare & Nursering
Alarming Your own integration Hospitality

Connectivity
Connectivity      

Other topics

Fuzer Customer Support Hardware Delivery RMA Procedure
Contact customer support What are the shipping fees? Hardware Warranty
Contacter le support client Quels sont les frais d'expédition?  
Fuzer Klantendienst contacteren Verzendingskosten  

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