Change Request

• For non-standard feature requests, please contact your Account Manager. With the help of the Presales team:
  • he will inform you about the best alternative solutions that are currently available and about the product evolution roadmap,
  • and he will inform our Product Management about your specific requests.

• For simple configuration changes or capacity changes or adding/removing services:
  • you can use the MACD process (Move-Add-Change-Delete) on the my.destiny.be customer portal,
  • or contact your Project Manager or Account Manager.

• The old Change Request form (EN) is still available for large enterprise customers.
  • Please fill-in the part 1 "Request Description" and send the form by email to your Account Manager.

Migration Request

For migration requests from old Escaux-Fuzer telephony to Destiny SmartMobile Plus cloud communication services, please use this Migration Request form (EN).

Support Credit Order Form

• To purchase additional support credits, please fill in this Support Credit order form (EN).
• Send the signed copy via fax or email as explained in the request form.

Quick Order forms

• Upon request to orders@fuzer.net, you can receive a quick order form to order
  • additional material (extra phones, adaptors, ...)
  • additional Destiny Mobile Services (new container, new users, ...)
  • cabling works

Onsite intervention

• Description and documents : link