The integrations described below require project management and should be scoped at the ordering. In case you need such of integration you can ask to your account manager a specific offer

Call control customization

The Fusion Call Control can be customized by Destiny, or even by the end-customers after an advanced training, in order to interact with external 3rd-party systems.

The existing predefined Fusion call flows include hooks and hangup handlers, enabling to quickly enrich the default service logic by executing customized scripts (aka "call flows") based on a very wide catalog of actions.

These actions enable to:

• add information in the Call Detail Records (CDR),
• trigger a 3rd-party web service,
• send emails,
• execute any script on the SOP,
• activate doors/gates/lights, though IP relays or KNX output modules, ....

Is it possible to open application even if your set-up is located in the cloud ?

Yes you can request to open your application even you don't have a VPN.

Attention your application should allow http/https as only those protocols are authorized.