HOW TO REQUEST A PORTING TO DESTINY MOBILE?

After that the order has been received, Destiny will contact you to explain the procedure and plan the migration of your mobile numbers.

The procedure is quite simple
  • you received by email the confirmation of the order with your point of contact
    • In case it's the first migration, a project manager contact you and explain the procedure of migration and the technical information
  • Fill in the CRS file (see explanation below)
  • Send the CRS file to your point of contact by email (reply to the confirmation order) and plan the migration date with Destiny
  • The day of migration :
    • All the user should have with him his new Destiny SIM Card
    • At a certain moment, the old SIM card won't have connection to the old provider
      • the user change his SIM Card within his mobile phone
      • the user reconfigure the phone to be able to surf (see FAQ)
    • the user can use the Destiny services
  • end of the procedure

Download the CRS file

Fill in the CRS (Customer Requirements Specification)

Section A : Customer Details

  • Fuzer will fill in all Administrative details in this section

Section B : Required Actions

  1. Customer ID : filled in automatically (or done by Fuzer)
  2. Section Action
    • Select ACTION request type from Dropdown menu : ask Fuzer if not clear
      • Activation = you want to activate a new SIM card and new Number (SIM card + associated number is filled in by Fuzer in the Master Data Section)
      • Activation + Simple porting = you want to port an existing mobile number owned by an individual to your company fleet (in that case, customer adapts the "Mobile number" in column F)
      • Activation + Complex porting = you want to port an existing mobile number owned by a company to your company fleet (in that case, customer adapts the "Mobile number" in column F)
      • Change of an active SIM card = you want to modify existing customer data (in that case, customer adapts First/Last Name, Language, End user email, service profile, data roaming limitation)
      • Activation of a Lost & Stolen SIM card = you have lost your SIM Card and want to activate a new card using the same number (in that case, customer fills in SIM number and Mobile Number*)
      • Deactivate an active SIM card = you want to deactivate a SIM card from your mobile fleet (filled in by customer)
    • Wish Date for Action Request : date on which you want the actions to be done by Fuzer (filled in by customer)
  3. Section Master Data
    • in case of Activation : pre-filled by Fuzer
    • in case of Activation + Simple/Complex Porting : prefilled by Fuzer but customer must adapt Mobile Number
    • in case of Change : customer must fill in Mobile Number
    • in case of Deactivation : customer must fill in Mobile Number
    • in case of Activation of a Lost & Stolen SIM card : customer fills in lost & stolen SIM card + Mobile Number
  4. Section Customer Data : to be filled in by customer
    • Activation + Activation + Simple/Complex Porting : fill all sections
    • Change : fill in only data to be changed
    • Activation of a Lost & Stolen SIM card : fill in email only address to identify existing user
  5. Section Mobile Number Portability - only for Number Portability Actions - filled in by customer
    • Simple Porting : OLD SIM card number
    • Complex Porting : Old Customer Number with current operator
  6. When done with the above
    • print sheet
    • sign the lower section
    • send excel + pdf back in the same ticket.
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