DESTINY END-OF-SALES AND END-OF-SUPPORT
Introduction
In this document, you will find the end-of-sales and end-of-support dates of various products and services, as well as their successor.
Escaux software
Pure Cloud
Reference |
End-of-Sales |
End-of-Support |
Succeeded by |
PureCloud <3.20 |
Oct 2019 |
Oct 2020 |
PureCloud 3.21 |
PureCloud 3.21 |
April 2020 |
April 2021 |
PureCloud 3.23 |
PureCloud 3.22 |
Feb 2021 |
April 2021 |
PureCloud 3.23 |
PureCloud 3.23 |
Feb 2021 |
Dec 2021 |
PureCloud 3.27 |
PureCloud 3.24 |
June 2021 |
Dec 2021 |
PureCloud 3.27 |
PureCloud 3.25 / 26 |
June 2021 |
Sept 2021 |
PureCloud 3.27 |
PureCloud 3.27 |
- |
- |
PureCloud 3.28 |
PureCloud 3.28 |
- |
- |
- |
Fusion & UCS
This section describes the support of Fusion solution out of the PureCloud set-up
(*) In case your contract mentions another end-of-support date, the contract is the reference
UEP - Unified End Point
This section describes the support of UEP solution out of the PureCloud set-up
Reference |
End-of-Sales |
End-of-Support |
Succeeded by |
UEP 1.x |
March 2016 |
January 2018 |
UEP 2.x |
UEP 2.0-2.23 |
February 2020 |
February 2022 |
UEP 2.24 & above |
UEP 2.24 & above |
Jan 2022 |
February 2023 |
PureCloud 3.27 & above |
net.Desktop
net.Supervisor
Reference |
End-of-Sales |
End-of-Support |
Succeeded by |
net.Supervisor |
December 2018 |
December 2019 |
Call Center Real-time Supervision via Connect Me |
net.Console
Reference |
End-of-Sales |
End-of-Support |
Succeeded by |
net.console < 3.11 |
November 2020 |
November 2020 |
3.11 and above |
net.Console 3.11 and above |
July 2021 |
July 2024 |
Connect Me |
Integration
The integration will only be supported on the validated version of the application - no more specific evolution will be done on this product
Reference |
End-of-Sales |
End-of-Support |
Succeeded by |
Efficy |
June 2022 |
June 2023 |
n/a |
TeamLeader |
June 2022 |
June 2023 |
n/a |
Teams |
June 2022 |
June 2023 |
n/a |
Google |
June 2022 |
June 2023 |
n/a |
Jitsi |
June 2022 |
June 2023 |
n/a |
Third-Party products
Appliances
(*) No more hardware is foreseen to support Hybrid Cloud (onsite solution)
Impacts of the hardware lifecycle on hardware maintenance contracts:
- After the End-of-Sales date:
- If the customer has a hardware maintenance contract, Escaux has the right to replace the broken hardware by another model providing the same service as the previous one.
- After the End-of-Support date:
- if the customer continues to pay the hardware maintenance, Escaux will continue to support the hardware but the time spent to adapt the software to support the service on the old hardware will be charged on time and material.
ATA - Analog Telephone Adapter
Doorphones
FXS & ISDN interface cards
All Digium and Dialogic interface cards are End-of-Sales and End-of-Support. Their successors are
Sangoma interface cards.
Reference |
End-of-Sales |
Succeeded by |
Sangoma B700 (2FXS) |
September 2016 |
Cisco SPA112 ATA (2FXS) |
Sangoma A200 (4FXS) |
September 2016 |
Cisco SPA8000 ATA (8FXS) |
Sangoma B700 (4BRI) |
September 2016 |
Sangoma B500 (4BRI) |
Sangoma B500 (4BRI)(*) |
December 2017 |
SIP interfaces |
1PRI-ISDN PCI-E Interface (SANGOMA) |
February 2021 |
SIP interfaces |
2PRI-ISDN PCI-E Interface (SANGOMA) |
February 2021 |
SIP interfaces |
4PRI-ISDN PCI-E Interface (SANGOMA) |
February 2021 |
SIP interfaces |
(*) Because operators stopped their sales and investments for ISDN-2 Basic Access (BRI/BRA)
- these interfaces are end-of-sales at Escaux since end of 2017
- these interfaces will be end of support by end of 2022
Polycom VVX phones
(*) Requires
PureCloud 3.23.12 or higher
Polycom SoundPoint IP phones
Reference |
End-of-Sales |
Succeeded by |
IP 321/331 and 335 |
September 2016 |
VVX 201 |
IP 450 |
September 2016 |
VVX 301 |
IP 550/560 |
September 2016 |
VVX 401 |
IP 650 |
July 2017 |
VVX 400/401/410/411 |
IP 670 |
September 2016 |
IP 650 |
Backlit Expansion Module for IP 650 & IP670 |
June 2017 |
Undefined |
Polycom SoundStation IP conference phones
Reference |
End-of-Sales |
Succeeded by |
IP 4000 |
December 2009 |
IP 6000 |
IP 6000 |
June 2021 (or later until stock depletion) |
Poly Trio 8500(*) |
IP 7000 |
March 2021 (or later until stock depletion) |
Poly Trio 8500(*) |
(*) Requires
PureCloud 3.23.12 or higher
Other IP phones
Polycom KIRK IP-DECT phones & base stations
Mitel-Aastra SIP-DECT phones and base stations
Snom IP-DECT phones
Gigaset PRO IP-DECT phones
Phone Headsets
Softphones