DESTINY END-OF-SALES AND END-OF-SUPPORT

Introduction

In this document, you will find the end-of-sales and end-of-support dates of various products and services, as well as their successor.

Escaux software

Pure Cloud

Reference End-of-Sales End-of-Support Succeeded by
PureCloud <3.20 Oct 2019 Oct 2020 PureCloud 3.21
PureCloud 3.21 April 2020 April 2021 PureCloud 3.23
PureCloud 3.22 Feb 2021 April 2021 PureCloud 3.23
PureCloud 3.23 Feb 2021 Dec 2021 PureCloud 3.27
PureCloud 3.24 June 2021 Dec 2021 PureCloud 3.27
PureCloud 3.25 / 26 June 2021 Sept 2021 PureCloud 3.27
PureCloud 3.27 - - PureCloud 3.28
PureCloud 3.28 - - -

Fusion & UCS

This section describes the support of Fusion solution out of the PureCloud set-up
Reference End-of-Sales End-of-Support Succeeded by
Escaux UCS 2.x on Asterisk 1.2 March 2014 March 2017 Fusion 3.x on Communication Server 2
Fusion 3.0/3.1/3.2 on Communication Server 2 June 2015 June 2018 Fusion 3.3 & above on Communication Server 3
Fusion 3.3 June 2015 June 2018 Fusion 3.4 & above
Escaux Connect Phone Assistant on Fusion 3.x September 2017 September 2020 Connect Me for UEP 2 & Fusion 4
Fusion 3.4-3.9 December 2017 December 2020(*) Fusion 3.10 or Fusion 4
Fusion 3.10 & above December 2018 June 2022(*) Fusion 4
Fusion 4.1-4.11 October 2019 December 2022 Fusion 4
Fusion 4.12-4.14 June 2020 June 2023 Fusion 4.15 & above
Fusion 4.15 & above Sept 2022 June 2023 PureCloud 3.27 & above

(*) In case your contract mentions another end-of-support date, the contract is the reference

UEP - Unified End Point

This section describes the support of UEP solution out of the PureCloud set-up
Reference End-of-Sales End-of-Support Succeeded by
UEP 1.x March 2016 January 2018 UEP 2.x
UEP 2.0-2.23 February 2020 February 2022 UEP 2.24 & above
UEP 2.24 & above Jan 2022 February 2023 PureCloud 3.27 & above

net.Desktop

Reference End-of-Sales End-of-Support Succeeded by
net.Desktop August 2015 August 2017 Connect Me - Escaux Connect

net.Supervisor

Reference End-of-Sales End-of-Support Succeeded by
net.Supervisor December 2018 December 2019 Call Center Real-time Supervision via Connect Me

net.Console

Reference End-of-Sales End-of-Support Succeeded by
net.console < 3.11 November 2020 November 2020 3.11 and above
net.Console 3.11 and above July 2021 July 2024 Connect Me

Integration

The integration will only be supported on the validated version of the application - no more specific evolution will be done on this product
Reference End-of-Sales End-of-Support Succeeded by
Efficy June 2022 June 2023 n/a
TeamLeader June 2022 June 2023 n/a
Teams June 2022 June 2023 n/a
Google June 2022 June 2023 n/a
Jitsi June 2022 June 2023 n/a

Third-Party products

Appliances

Reference End-of-Sales End-of-Support Succeeded by
HP DL320 Gen8 December 2016 December 2020 HP DL20 Gen9
HP DL20 Gen9 June 2019 July 2021 Dell R240
HP DL360 Gen8 January 2016 December 2019 HP DL360 Gen9
HP DL360 Gen9 April 2019 April 2022 Dell R440
Dell R440 Feb 2022 Feb 2023 (*)

(*) No more hardware is foreseen to support Hybrid Cloud (onsite solution)

Impacts of the hardware lifecycle on hardware maintenance contracts:
  • After the End-of-Sales date:
    • If the customer has a hardware maintenance contract, Escaux has the right to replace the broken hardware by another model providing the same service as the previous one.
  • After the End-of-Support date:
    • if the customer continues to pay the hardware maintenance, Escaux will continue to support the hardware but the time spent to adapt the software to support the service on the old hardware will be charged on time and material.

ATA - Analog Telephone Adapter

Reference End-of-Sales Succeeded by
Cisco SPA2102 ATA (2FXS) September 2014 Cisco SPA112 ATA (2FXS)
Cisco SPA8000 March 2019 Cisco SPA112 or Sangoma Vega3000
Cisco SPA112 September 2020 Cisco ATA191

Doorphones

Reference End-of-Sales Succeeded by
2N Helios Analog with Camera December 2018 2N Helios IP Doorphones with Camera

FXS & ISDN interface cards

All Digium and Dialogic interface cards are End-of-Sales and End-of-Support. Their successors are Sangoma interface cards.

Reference End-of-Sales Succeeded by
Sangoma B700 (2FXS) September 2016 Cisco SPA112 ATA (2FXS)
Sangoma A200 (4FXS) September 2016 Cisco SPA8000 ATA (8FXS)
Sangoma B700 (4BRI) September 2016 Sangoma B500 (4BRI)
Sangoma B500 (4BRI)(*) December 2017 SIP interfaces
1PRI-ISDN PCI-E Interface (SANGOMA) February 2021 SIP interfaces
2PRI-ISDN PCI-E Interface (SANGOMA) February 2021 SIP interfaces
4PRI-ISDN PCI-E Interface (SANGOMA) February 2021 SIP interfaces

(*) Because operators stopped their sales and investments for ISDN-2 Basic Access (BRI/BRA)
  • these interfaces are end-of-sales at Escaux since end of 2017
  • these interfaces will be end of support by end of 2022

Polycom VVX phones

Reference End-of-Sales Succeeded by
VVX 300 September 2016 VVX 301
VVX 310 September 2016 VVX 311
VVX 400 September 2016 VVX 401
VVX 410 September 2016 VVX 411
VVX 500 December 2017 VVX 501
VVX 600 December 2017 VVX 601
VVX 1500 September 2018 VVX 601
VVX 101 March 2021 VVX 301 or VVX 150(*)
VVX 201 March 2021 VVX 301 or VVX 250(*)
VVX 301 March 2022 (or later until stock depletion) VVX 250(*)
VVX 311 March 2022 VVX 350(*)
VVX 401 Jan 2022 VVX 450(*)
VVX 411 March 2022 VVX 450(*)
VVX 501 Jan 2022 VVX 450(*)
VVX 601 Dec 2021 VVX 450(*)

(*) Requires PureCloud 3.23.12 or higher

Polycom SoundPoint IP phones

Reference End-of-Sales Succeeded by
IP 321/331 and 335 September 2016 VVX 201
IP 450 September 2016 VVX 301
IP 550/560 September 2016 VVX 401
IP 650 July 2017 VVX 400/401/410/411
IP 670 September 2016 IP 650
Backlit Expansion Module for IP 650 & IP670 June 2017 Undefined

Polycom SoundStation IP conference phones

Reference End-of-Sales Succeeded by
IP 4000 December 2009 IP 6000
IP 6000 June 2021 (or later until stock depletion) Poly Trio 8500(*)
IP 7000 March 2021 (or later until stock depletion) Poly Trio 8500(*)

(*) Requires PureCloud 3.23.12 or higher

Other IP phones

Reference End-of-Sales End-of-Support Succeeded by
Aastra 6700i with Escaux UCS 2.x October 2014 October 2017 Polycom VVX on Fusion 3
TOPIC Senior IP Phone White February 2019 - TOPIC Senior IP Phone Black

Polycom KIRK IP-DECT phones & base stations

Reference End-of-Sales End-of-Support Succeeded by
KIRK IP-DECT July 2013 July 2016 Mitel-Aastra SIP-DECT phones & base stations

Mitel-Aastra SIP-DECT phones and base stations

Reference End-of-Sales End-of-Support Succeeded by
Aastra SIP-DECT phone & base stations firmware release 5.x (and older) July 2016 July 2016 SIP-DECT firmware release 6.x
Mitel-Aastra RFP 36 Outdoor Base Station Dec 2019 Feb 2023 Mitel RFP 45 Base Station + Outdoor housing
Mitel-Aastra RFP 35 Indoor Base Station May 2020 (or later until stock depletion) Feb 2023 Mitel RFP 45 Base Station
Mitel-Aastra RFP 45 Indoor Base Station July 2022 Feb 2023 -

Snom IP-DECT phones

Reference End-of-Sales Succeeded by
Snom M9r October 2016 Gigaset Pro IP-DECT

Gigaset PRO IP-DECT phones

Reference End-of-Sales Succeeded by
Gigaset S650H Pro April 2021 Gigaset S650HE Pro
Gigaset S750H Pro April 2021 Gigaset R650H Pro
Gigaset N510 IP Pro July 2021 Gigaset N670 IP Pro
Gigaset S650HE Pro Nov 2021 Gigaset S700H Pro

Phone Headsets

Reference End-of-Sales Succeeded by
Jabra Biz1900 Duo January 2017 Jabra Biz1500 Duo
Jabra Biz1900 Mono January 2017 Jabra Biz1500 Mono
Plantronics H261N Duo Sept 2019 Plantronics HW520 Duo
Plantronics H251N Mono Oct 2019 Plantronics HW510 Mono
Plantronics CS520A Duo April 2021 POLY Savi 7220
Plantronics CS510A Mono April 2021 POLY Savi 7210

Softphones

Reference End-of-Sales End-of-Support Succeeded by
Eyebeam 1.x (Audio-only) October 2016 January 2019 Bria Softphone 3.x (Audio-only)
Bria Softphone 3.x (Audio-only) October 2016 May 5th, 2019 Connect Me for UEP 2 & Fusion 4
net.Buzz 3.x & 4.x August 2018 May 5th, 2019 Connect Me for UEP 2 & Fusion 4
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