Call Center
The Call Center functionality is part of the Standard Fuzer’s software solution.
The following functionalities are embedded :
- automatic service activation depending on calendar/predefined timetable
- welcome message playing depending on a defined calendar
- calls distribution based on configurable strategies
- static/dynamic log in/log out for call center agents
- configurable ring duration by agent
- possibility to record conversations upon specific activation
The IP-central can call agents in a predefined order, or applying one of the following strategies :
- Ringall : calling all agents simultaneously
- Leastrecent : calling the agent that was called the least recently
- Fewestcalls : calling the agent that has received the less calls
- Random : random calls distribution
Agents can join the call center via different means :
- by calling a specific number
- by changing their presence intentional status (e.g : “at work”;”holiday”; …)
- as a permanent member