How to contact our Service Desk ?

Fuzer provides a single point of contact for the reporting of faults for all services specified in the contract schedule.

Our service team processes have been designed based on ITIL best practices to ensure the right level of support at any time.

Contact us Online

Company Name *

Customer number *

Please enter a value between 0 and 99999.

Customer number, visible on any invoice from FUZER. Contact your account manager if you don't know this reference

Contact First and Last Name *

Phone number *

Your Email *

Service Impacted *

Please select the service to which your request is related

SOP Key / SOP Name

Your SOP number reference or label, visible on the SMP

Request type *

Priority *

Problem description *

Please describe your problem as detailed as possible: Trouble description, Expected behavior, Troubleshooting done, Traces, Other

Troubleshooting performed *

Send an email to support@fuzer.net
  • It’s important to have a clear problem description (see below an example of email template)
  • You will receive an automated email containing your ticket number
If urgent, call us on +32 2 788 7499
  • You will need your customer number or your support ticket number
  • You will be in direct contact with a unified communication engineer

Main FAQ

What to do if I didn’t receive a ticket number ?

You can always call us, even when you don’t have a ticket number. Your customer number will be asked instead of the ticket number.

What to do when I have an urgent request ?

Follow the procedure mentioned above. Indicate that your request is urgent to the engineer you have on the line. He will analyse and solve the problem as soon as possible.

What to do if you don‘t know your customer number ?

Your customer number is indicated on each invoice you have received from Fuzer (“Numéro client”, “Klantnummer”, “Customer number”) as well as in the auto-reply message you receive from support@fuzer.net. You can always ask your Customer number by contacting your account manager, our main office or by sending a mail to the support address.

When can I expect a first reply when sending an email ?

Fuzer guaranties a first reply to your request within the Next Business Day.